Navigating autism support shouldn’t feel like a second full-time job.

Navela helps parents of autistic children make sense of benefits, insurance, and school services. We research your child’s situation and give you a written plan: programs that may fit, what to ask, what to gather, and what to do first.

Request a free Navigation Call

Start with a free 20-minute Zoom call. Nothing to prepare, no obligation. We reply within 24 hours.

Personal research. A written plan. Real people.

See a sample Navigation Plan

You don’t have to figure it all out alone.

When we talked with parents, we heard the same things again and again.

Two parents sitting with their son at the kitchen table while he writes in a notebook.
  • Finding resources

    “Many resources aren’t widely promoted.”

    Parent, Maryland

  • Insurance

    “Insurance has been a nightmare.”

    Parent, Tennessee

  • School services

    “You shouldn’t have to fight this hard to get services for your kid when you know she needs it.”

    Parent, Texas

  • Paperwork

    “I have to fight with paperwork to show he needs extra support.”

    Parent, Michigan

  • Being heard

    “Just because my kid speaks well … doesn’t mean they are there in every aspect.”

    Parent, Massachusetts

  • Time

    “It takes a lot of time and persistence.”

    Parent, Ohio

Real words from our research conversations with parents of autistic children, shared without names.

If this sounds familiar, that’s exactly what the free call is for. Request a free call

What Navela can help with

We look at your family’s whole situation, not one program at a time.

  • Benefits and programs

    Find state and federal programs that may fit your child and family.

  • Medicaid and waivers

    Learn which waivers and interest lists exist in your state, and how the process works.

  • Insurance and denials

    Make sense of a denial, what your plan type means, and which options exist.

  • School services

    Get ready for IEP/504 processes and school meetings with the right questions.

  • Deadlines and paperwork

    Know what to collect, what’s due, and what to ask agencies, insurers, schools, and providers.

  • Knowing when to bring in a professional

    We tell you when a situation needs an attorney, advocate, doctor, or other licensed specialist.

How it works

  1. Free

    Free Navigation Call

    Send a short request. Our team will email you within 24 hours to arrange a 20-minute Zoom call. We’ll learn about your child, your state, and where you’re stuck, and tell you whether we can help.

  2. Paid, agreed in advance

    Personal Navigation Plan

    If a plan makes sense, we confirm its scope, price, and timeline before you decide. Then we research programs, insurance processes, and school services for your family and turn them into a clear, written plan.

    Timeline: Your personalized Navigation Plan will be ready within 7 calendar days after we agree on the scope and receive the information needed to begin.

  3. Optional

    Follow-up support

    If you’d like help after your plan, we can agree on follow-up support separately: more research, help with paperwork, and updates to your plan.

What you’ll leave the free call with:

  • Whether we can help
  • One or two things worth checking right away
  • A clear picture of what your Navigation Plan would cover

The free call doesn’t include a written plan. The plan is a separate, paid service, and you’ll know its scope, price, and timeline before you decide.

Your Navela Navigation Plan

A written plan built around your family, so you know what to do Monday morning. Here’s a preview of an illustrative sample plan.

What’s in the plan

Ten sections built around your family’s situation, with links to the official sources behind the rules we mention.

  1. Your current situation
  2. What we found
  3. Programs and resources to explore
  4. What may apply now
  5. Suggested timing and deadlines to verify
  6. Documents to gather
  7. Who to contact
  8. Questions to ask
  9. Your next 5 steps
  10. When to involve a professional
  11. Sources

Illustrative sample, not a client case.

Sample Navigation Plan

Illustrative sample — not a client case.

Navigation Plan

Prepared for
Sample family
Version
1
Child
Age 7
Insurance
Private, through employer
State
Texas
School
2nd grade, has an IEP

1Your current situation

  • Your child is 7, in 2nd grade, and has an IEP.
  • The child’s treating provider requested additional ABA hours, and the insurer denied that request.
  • Your child isn’t on any Texas waiver interest lists yet.
  • Speech services were reduced at the last ARD meeting.

2What we found

  • Employer plans can be “self-funded” or “fully insured.” The Texas Department of Insurance doesn’t regulate self-funded employer plans, so the plan type affects which rules and help lines apply. It’s the first thing to confirm. [2]
  • Texas waiver interest lists can involve many years of waiting. A child can be on the interest lists for several waivers at once. Being on a list doesn’t confirm eligibility or guarantee a spot: eligibility is reviewed when your child reaches the top. [3, 8]
  • In certain Texas waiver programs, parents’ income is not counted toward the child’s eligibility. Each program has its own financial and functional rules, so check the rules for each waiver before assuming your family qualifies. [3, 9]
  • In Texas, the IEP team meeting is called an ARD meeting. You can ask for a new one at any time; you don’t have to wait for the annual review. [5]

3Programs and resources to explore

  • Texas waiver interest lists Explore nowCLASS, HCS, and others. A place on a list is not eligibility. [3]
  • Medicaid Buy-In for Children Check eligibilityCan work as second coverage alongside employer insurance. Income limits apply. Whether you pay a monthly premium depends on your income and coverage: families with job-based insurance who can’t get HIPP don’t make a monthly payment. [4]
  • Partners Resource Network Explore nowTexas’s network of free Parent Training and Information Centers. Help with IEPs and ARD meetings. [6]
  • SSI Check eligibilityFinancial and disability rules apply. For a child under 18, SSA may count some of the parents’ income and resources under its parental deeming rules. Eligibility depends on the family’s circumstances. We would need more information before prioritizing this option. [7]

4What may apply now

  • An internal appeal of the insurer’s denial
  • Joining Texas waiver interest lists
  • A new ARD meeting about speech services

5Suggested timing and deadlines to verify

Suggested timing (our recommendation)

  • This weekAsk to add your child to Texas waiver interest lists.
  • Next 2 weeksAsk the school, in writing, for an ARD meeting about speech services.

Deadlines to verify in your documents

  • Denial letterCheck the deadline and instructions in your denial letter. Employer health plans subject to federal claims-procedure rules generally must allow at least 180 days to request an initial internal appeal. [1]

If a deadline is approaching, contact the relevant organization or a qualified professional directly. Do not wait for your Navela plan before taking time-sensitive action.

6Documents to gather

  • Denial letter and Explanation of Benefits (EOB)
  • Summary Plan Description (from HR)
  • The treating provider’s request and supporting records
  • Diagnostic evaluation report
  • Current IEP and latest progress report

7Who to contact

  • HR or benefits office: ask for the Summary Plan Description and whether the plan is self-funded or fully insured.
  • Insurance member services: ask for the criteria used in the denial and a copy of your claim file.
  • Texas HHS (CLASS) and your Local Intellectual and Developmental Disability Authority (HCS): ask how to add your child to each interest list. [3]
  • School case manager: request an ARD meeting in writing.

8Questions to ask

  • “Is our plan self-funded or fully insured?”
  • “Which criteria did you use to deny the request?”
  • “Can I have a copy of my full claim file?”
  • “What data supported reducing speech minutes?”

9Your next 5 steps

  1. Ask HR for your Summary Plan Description.
  2. Ask to add your child to Texas waiver interest lists. This week
  3. Ask your insurer for the claim file and denial criteria.
  4. Email the school to request an ARD meeting.
  5. Ask the treating provider what documentation they can share for an appeal.

10When to involve a professional

If the internal appeal is denied, a health insurance attorney can advise you on next steps, including external review. For a self-funded plan from a private employer, the U.S. Department of Labor can answer questions; for a self-funded plan from a government employer, school district, or church, follow the complaint steps in the plan documents; for a fully insured plan, the Texas Department of Insurance help line can explain your options. [2] If you and the school can’t agree on speech services, a special education advocate or attorney can help. We can suggest where to look.

Sources for the rules in this sample (checked September 27, 2026)

  1. U.S. Department of Labor: Filing a Claim for Your Health Benefits (opens in a new tab)
  2. Texas Department of Insurance: Getting help with a health plan TDI doesn’t regulate (opens in a new tab)
  3. Navigate Life Texas: Texas Medicaid waiver programs for children with disabilities (opens in a new tab)
  4. Texas Health and Human Services: Medicaid Buy-In for Children (opens in a new tab)
  5. Navigate Life Texas: ARD process (opens in a new tab)
  6. Partners Resource Network: Texas Parent Training and Information Centers (opens in a new tab)
  7. Social Security Administration: Deeming of parents’ income and resources (SSI) (opens in a new tab)
  8. Texas HHSC handbook: A-3300, Home and Community-Based Services Waiver Programs (opens in a new tab)
  9. Texas HHSC handbook: E-7200, When Deeming Procedures Are Not Used (opens in a new tab)
Illustrative sample. For research and planning; not legal or medical advice. Prepared by Navela

Need help beyond the plan?

Some families want help for a while after their plan. You can choose optional follow-up support, agreed separately.

Follow-up support may include:

  • Follow-up research
  • Help organizing paperwork
  • Questions to prepare for conversations
  • Clarification of letters and processes
  • Updates to the agreed plan
  • Scheduled check-ins

Straightforward pricing

The first call is free. If a Navigation Plan makes sense for your family, we’ll explain exactly what’s included, when you’ll receive it, and what it costs before you decide. Follow-up support is optional and agreed separately. No subscriptions or automatic renewals.

Why we started Navela

For many years, each of us worked with children in different roles and organizations. We met many families along the way, including families raising autistic children. Their stories moved us, and we couldn’t look away.

Up close, we saw how much parents carry beyond everyday care: forms, insurance letters, waitlists, school meetings, and programs that each have their own rules. That’s when we realized this is where we can help.

We started Navela to make life for these families a little easier and calmer. We research the options, organize the details, and turn them into clear next steps, so parents don’t have to piece it all together alone.

Arina trained as a physician outside the United States, so she understands how diagnoses, evaluations, and children’s therapies fit together. She is not licensed to practice medicine in the U.S., and Navela does not provide medical advice.

Conversations with 34 families across 18 states shaped how Navela works.

Arina Zarochintseva, founder of Navela

Arina Zarochintseva

Founder. Family navigation and case research

Yulia Gorbunova, co-founder of Navela

Yulia Gorbunova

Co-founder. Service experience, operations, and partnerships

Request your free Navigation Call

Tell us your state and what you’d like help with. Our team will email you within 24 hours to arrange your free 20-minute Navigation Call.

Please share only the details needed to arrange your call. Do not submit medical records, your child’s full name or date of birth, insurance member numbers, Social Security numbers, or other sensitive documents.

We use your name, email, state, the topic you choose, and how you heard about us to respond to your request and arrange your call. Read our Privacy Policy and Consumer Health Data Privacy Policy for details.

Trouble with the form? Open the form in a new tab (opens in a new tab) or email us at support@navela.care. Please don’t email medical records or other sensitive documents.

Common questions

Don’t see your question? Bring it to the free call. Request a free call

Is the first call really free?

Yes. Your first 20-minute Navigation Call is free, with no obligation to purchase a plan.

What happens after the call?

If we can help, we’ll explain the scope, price, and delivery timeline for your Navigation Plan. You decide whether to go ahead.

How long does a Navigation Plan take?

Your personalized plan will be ready within 7 calendar days after we agree on the scope and receive the information needed to begin.

Which states do you work with?

We work with families across all 50 U.S. states. We research the programs, services, and processes relevant to your state and your family’s situation. On your free call, we’ll confirm how we can help.

There are free resources. Why would I pay?

There are good free resources, and we’ll point you to them. Every state has at least one federally funded Parent Training and Information Center. What we offer is time and depth: we research your specific situation and give you a written plan you can act on.

Is Navela a law firm or medical provider?

No. We provide research, navigation, organization, and administrative support. When your situation needs legal, medical, or other licensed advice, we’ll tell you and suggest where to look.

Will you talk to my insurance company or school for me?

We help you understand the process, organize information, and prepare questions and next steps. You make the decisions and submit requests yourself; we do not act as your representative.

Does Navela guarantee eligibility or approval?

No. Those decisions are made by the agencies, insurers, schools, and programs involved.

Do you offer ongoing support?

Yes. Optional follow-up support can be agreed separately after your plan. We explain the scope, duration, and price before you decide. There are no subscriptions or automatic renewals.

Do I need to prepare anything?

No preparation is required for the first call. We’ll start with what you’d like help navigating. Please don’t send medical records or sensitive documents through the inquiry form.

What happens after I submit the form?

Our team will email you within 24 hours to arrange your free Zoom call.

How do you handle my family’s information?

We don’t sell your information or use it for advertising. We use Google Forms, Google Sheets, Google Workspace email, and Zoom to receive requests, organize our work, and speak with families. Calls are not recorded. See our Privacy Policy and Consumer Health Data Privacy Policy for details.

You don’t have to figure out the whole system today.

Start with a free 20-minute call. We’ll help you see what to do first.

Request a free Navigation Call
Request a free call