Navigating autism support shouldn’t feel like a second full-time job.
Navela helps parents of autistic children make sense of benefits, insurance, and school services. We research your child’s situation and give you a written plan: programs that may fit, what to ask, what to gather, and what to do first.
Start with a free 20-minute Zoom call. Nothing to prepare, no obligation. We reply within 24 hours.
Personal research. A written plan. Real people.
You don’t have to figure it all out alone.
When we talked with parents, we heard the same things again and again.
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Finding resources
“Many resources aren’t widely promoted.”
Parent, Maryland
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Insurance
“Insurance has been a nightmare.”
Parent, Tennessee
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School services
“You shouldn’t have to fight this hard to get services for your kid when you know she needs it.”
Parent, Texas
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Paperwork
“I have to fight with paperwork to show he needs extra support.”
Parent, Michigan
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Being heard
“Just because my kid speaks well … doesn’t mean they are there in every aspect.”
Parent, Massachusetts
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Time
“It takes a lot of time and persistence.”
Parent, Ohio
Real words from our research conversations with parents of autistic children, shared without names.
If this sounds familiar, that’s exactly what the free call is for. Request a free call
What Navela can help with
We look at your family’s whole situation, not one program at a time.
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Benefits and programs
Find state and federal programs that may fit your child and family.
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Medicaid and waivers
Learn which waivers and interest lists exist in your state, and how the process works.
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Insurance and denials
Make sense of a denial, what your plan type means, and which options exist.
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School services
Get ready for IEP/504 processes and school meetings with the right questions.
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Deadlines and paperwork
Know what to collect, what’s due, and what to ask agencies, insurers, schools, and providers.
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Knowing when to bring in a professional
We tell you when a situation needs an attorney, advocate, doctor, or other licensed specialist.
How it works
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Free
Free Navigation Call
Send a short request. Our team will email you within 24 hours to arrange a 20-minute Zoom call. We’ll learn about your child, your state, and where you’re stuck, and tell you whether we can help.
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Paid, agreed in advance
Personal Navigation Plan
If a plan makes sense, we confirm its scope, price, and timeline before you decide. Then we research programs, insurance processes, and school services for your family and turn them into a clear, written plan.
Timeline: Your personalized Navigation Plan will be ready within 7 calendar days after we agree on the scope and receive the information needed to begin.
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Optional
Follow-up support
If you’d like help after your plan, we can agree on follow-up support separately: more research, help with paperwork, and updates to your plan.
What you’ll leave the free call with:
- Whether we can help
- One or two things worth checking right away
- A clear picture of what your Navigation Plan would cover
The free call doesn’t include a written plan. The plan is a separate, paid service, and you’ll know its scope, price, and timeline before you decide.
Your Navela Navigation Plan
A written plan built around your family, so you know what to do Monday morning. Here’s a preview of an illustrative sample plan.
What’s in the plan
Ten sections built around your family’s situation, with links to the official sources behind the rules we mention.
- Your current situation
- What we found
- Programs and resources to explore
- What may apply now
- Suggested timing and deadlines to verify
- Documents to gather
- Who to contact
- Questions to ask
- Your next 5 steps
- When to involve a professional
- Sources
Illustrative sample, not a client case.
Need help beyond the plan?
Some families want help for a while after their plan. You can choose optional follow-up support, agreed separately.
Follow-up support may include:
- Follow-up research
- Help organizing paperwork
- Questions to prepare for conversations
- Clarification of letters and processes
- Updates to the agreed plan
- Scheduled check-ins
Straightforward pricing
The first call is free. If a Navigation Plan makes sense for your family, we’ll explain exactly what’s included, when you’ll receive it, and what it costs before you decide. Follow-up support is optional and agreed separately. No subscriptions or automatic renewals.
Why we started Navela
For many years, each of us worked with children in different roles and organizations. We met many families along the way, including families raising autistic children. Their stories moved us, and we couldn’t look away.
Up close, we saw how much parents carry beyond everyday care: forms, insurance letters, waitlists, school meetings, and programs that each have their own rules. That’s when we realized this is where we can help.
We started Navela to make life for these families a little easier and calmer. We research the options, organize the details, and turn them into clear next steps, so parents don’t have to piece it all together alone.
Arina trained as a physician outside the United States, so she understands how diagnoses, evaluations, and children’s therapies fit together. She is not licensed to practice medicine in the U.S., and Navela does not provide medical advice.
Conversations with 34 families across 18 states shaped how Navela works.
Arina Zarochintseva
Founder. Family navigation and case research
Yulia Gorbunova
Co-founder. Service experience, operations, and partnerships
Common questions
Don’t see your question? Bring it to the free call. Request a free call
Is the first call really free?
Yes. Your first 20-minute Navigation Call is free, with no obligation to purchase a plan.
What happens after the call?
If we can help, we’ll explain the scope, price, and delivery timeline for your Navigation Plan. You decide whether to go ahead.
How long does a Navigation Plan take?
Your personalized plan will be ready within 7 calendar days after we agree on the scope and receive the information needed to begin.
Which states do you work with?
We work with families across all 50 U.S. states. We research the programs, services, and processes relevant to your state and your family’s situation. On your free call, we’ll confirm how we can help.
There are free resources. Why would I pay?
There are good free resources, and we’ll point you to them. Every state has at least one federally funded Parent Training and Information Center. What we offer is time and depth: we research your specific situation and give you a written plan you can act on.
Is Navela a law firm or medical provider?
No. We provide research, navigation, organization, and administrative support. When your situation needs legal, medical, or other licensed advice, we’ll tell you and suggest where to look.
Will you talk to my insurance company or school for me?
We help you understand the process, organize information, and prepare questions and next steps. You make the decisions and submit requests yourself; we do not act as your representative.
Does Navela guarantee eligibility or approval?
No. Those decisions are made by the agencies, insurers, schools, and programs involved.
Do you offer ongoing support?
Yes. Optional follow-up support can be agreed separately after your plan. We explain the scope, duration, and price before you decide. There are no subscriptions or automatic renewals.
Do I need to prepare anything?
No preparation is required for the first call. We’ll start with what you’d like help navigating. Please don’t send medical records or sensitive documents through the inquiry form.
What happens after I submit the form?
Our team will email you within 24 hours to arrange your free Zoom call.
How do you handle my family’s information?
We don’t sell your information or use it for advertising. We use Google Forms, Google Sheets, Google Workspace email, and Zoom to receive requests, organize our work, and speak with families. Calls are not recorded. See our Privacy Policy and Consumer Health Data Privacy Policy for details.
You don’t have to figure out the whole system today.
Start with a free 20-minute call. We’ll help you see what to do first.
Request a free Navigation Call